FREQUENTLY ASKED QUESTIONS

 

Why do I need to set up an account online, and why is the site asking me for a username and password?

Your account will provide us with the necessary information to be able to supply the goods you have ordered, and contact you if required.

You only need to set up a Liturgy Brisbane account once, and your details are kept, securely, behind a username and password that you can choose.  Should you forget your details, you can use our ‘Forgot your Password’ function to retrieve them or email us at orders@liturgybrisbane.net.au

You will be able to track your order history in your account.  Login to your account and click on My Orders.

 

What do you do with my details?

Your details are kept securely in our system to fulfil and record your transactions you have with us.

  • Your details are never provided or sold on to any third party organisation.
  • Your credit card details are not recorded, except to process your transaction.
  • When ordering online, our secure server uses SSL (Secure Sockets Layer) to connect to our website, which encrypts all the information sent from your computer or device. The following indicates that you have entered a secure session and will be present when you are requested to enter your credit card details: The “https” in place of the usual “http” in your browser address box, and/or a small padlock either at the bottom or top of your browser.

We do use your details from time to time to send you more information about Liturgy Brisbane including promotions and special offers we think you may be interested in.  If you do not wish to receive these, then simply choose Unsubscribe and we will stop sending these to you.

Certain organisations can also set up an account with us.  Those businesses with an account can pay on invoice.  Contact us at orders@liturgybrisbane.net.au for further details on how to set up an account with us.

 

Do you accept PayPal?

No, we do not accept PayPal.

 

When is my credit card charged?

Should you order via the phone, fax, order form or via email, we will check that we can get the products to you promptly, process your order and advise you as quickly as we possibly can that we have charged your credit card.  This generally happens within a business day or two after we receive your order.

 

What happens if I order more than one product and one is in stock and the other is out of stock?

In case where you have ordered items that are in and out of stock, you will receive communication from us advising you of that fact and giving you the option to cancel that portion of the order, or have it placed on back order.

 

Delivery of Digital products

Digital products must be paid for before the product is delivered.  You can access your digital products by logging into your account and clicking on “My Downloadable Products”.

 

I have put in the wrong address when ordering online, what can be done?

Send us an email or phone us immediately at orders@liturgybrisbane.net.au  or on +61 7 3324 3314.

We will do our best to ensure the information you have submitted is complete.  However, we cannot guarantee that your order will arrive at its destination if you have not provided correct details and as much information as possible to assist the couriers/post office staff when delivering e.g. company name, level, suite etc.

If your order has left our warehouse we are not able to amend delivery details.  You will be liable for any costs incurred in return to sender parcels if the information you provided was inaccurate, and for additional shipping charges to send the goods to you again.